Check the VAT number and prove the transport
Check the customer's VAT number in the EU system (VIES) when you take on the customer, and regularly after that. The zero rate applies only if the number is valid on the date of supply. With good billing software, this check is recorded automatically. Prove the transport. You must show that the goods left the Netherlands. Use CMR consignment notes, carrier confirmations or signed receipts, as the evidence rules require. Keep the proof for each shipment. For the zero rate, you need both facts on paper.
Before you invoice at 0%, check the customer's VAT number in VIES and save the result for your records.
The text on the invoice
Put both VAT numbers on the invoice, with zero VAT and the words “intra-Community supply”. The customer then declares the VAT in their own country. For services to EU businesses, the general place-of-supply rule applies, and the invoice states “VAT reverse charged”. See VAT on SaaS and services. For sales to consumers, other rules apply. See the OSS system.
A non-EU company may store goods in the Netherlands and ship them across the EU. It then files these returns through a fiscal representative. You can read more about fiscal representation in the Netherlands for non-EU companies.
The bookkeeping can be handed over while you live abroad. On bookkeeping in the Netherlands you can read what you send, what is filed for you and what you get back.
The ICP listing
Every period, you report your supplies per customer VAT number in the intra-community listing (ICP). The Tax Administration compares this listing with the intra-EU box in your VAT return. It also compares it with the data in the customer’s country. The return, the listing and the customer's purchase must match. With good bookkeeping software, you make the return and the listing from the same records. Then the figures match, and you get fewer letters from the Tax Administration. See the compliance calendar for the whole year.